BOUGHT THE APP NOW IT DOESN’T WORK

So after a few hundred great uses I bought the Pro version and it also WAS working now it’s suddenly just sits there. Anything I put into it ANY video type (and I’ve tried them all) does not convert anymore. No new updates and no real support on their website but an FAQ. Any chance this is getting updated anytime soon?

thebigjay79 about Smart Converter Pro 2